Warranty Statement

We guarantee a one-year warranty to make you feel secure in your purchase. At Eroute we understand how important it is for our customers to have a secure guarantee when paying for such quality goods.

Because we pride ourselves on our high quality, if after review by an authorized Eroute representative we find that a part contains defects in material or workmanship, we will take immediate action to resolve it. If this happens we will carry out repairs and replacements free of charge.

What is covered by our one-year warranty

For simplicity, here is a list of parts covered by our warranty:
  • Bearings
  • Rubber components
  • Bushings
  • Plastic components (excluding bodywork)
Also electronic assemblies including:
  • Electronic controls
  • Belts
  • Chargers
  • Any other electrical assembly

What is not covered by our one year warranty

Eroute does not warrant any of the items that may require replacement due to normal wear and tear of everyday use. Items that fall into this category include:
  • Tires and Tubes
  • ABS Plastic Covers
  • Upholstery and seating (armrest pads and seat cover)
  • Motor brushes
  • Brake pads
  • Fuses and bulbs
  • Basket
  • Lock
  • Repairs and/or modifications to any part without the consent of Eroute

The following items are excluded from the one-year warranty:

  • Loss or theft
  • Damage from contamination
  • Damage caused by abuse, misuse, accident or negligence
  • Spillage or leakage of battery fluid
  • Problems caused by improper operation, maintenance and storage
  • Damage from commercial or other than normal use
  • Damage caused by exceeding the unit's weight capacity
  • Our warranty does not cover repairs by unauthorized persons after tampering with the unit or other circumstances beyond the control of eroute.com

All batteries are covered by a 6 month warranty.