Delivery & Return
Get free standard delivery in 4-6 business days on all electric wheelchairs. Enjoy a 60-day return policy.
Delivery Options Overview
At Eroute Mobility, we aim to make your shopping experience as smooth as possible. With our standard delivery service, your new electric wheelchair will arrive within 4-6 business days. We understad the importance of finding the right fit, so if you’re not completely satisfied, you have a full 60 days from the date of delivery to initiate a return. Your comfort and satisfaction are our top priorities, and we’re here to support you every step of the way.
1. Order the Product and Specify the Delivery Method
2. Pay for the Product with Chosen Payment Method
3. You Will Receive an Order and Shipping Confirmation
4. Receive the Product and Let the Product Charge First
Standard delivery
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Standard delivery – Get it in 4-6 working days |
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Orders over $100: All day delivery. |
FREE |
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Orders under $100: All day delivery. |
$5 |
Deliver by a Technician
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Delivery and Demonstration by a Technician |
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Delivery and demonstration by a technician. |
$99 |
Cancel or Change Your Order
At Eroutemobility.com, we strive to ensure that your orders are processed and shipped as quickly as possible. Once your order has been placed, it is sent to our warehouse throughout the day to begin processing promptly.
Please note:
After 24 hours from the time your order is placed, if it has already been transmitted to the warehouse and our team has started processing it, the order cannot be changed or canceled.
If we are unable to accommodate your request for cancellation or changes and you receive the item, we kindly ask that you contact us after receiving the package. We will assist you with processing a return and issuing a refund in accordance with our return policy.
For any inquiries, please feel free to reach out to us via email at info@eroutemobility.com or by phone at +1 (407) 768-4018.
Returns Policy
At Eroutemobility.com, we aim to make your shopping experience seamless and satisfying. If you need to return a product, please contact us before sending it back. We do not accept returned products sent directly without prior confirmation.
We offer a 60-Day Return/Exchange & Refund Policy from the date of delivery.
Return Eligibility:
- The product must be unused and in the same condition as when you received it.
- It must be returned in its original packaging.
- All returned products must be in salable condition.
To process a return, customers must provide proof of purchase and submit at least three photos of the product in full packaging (e.g., front, side, inside). The specific photo requirements will be confirmed by our after-sales service team.
Contact Information for Returns:
- Email: info@eroutemobility.com
- Phone: +1 (407) 768-4018
Returns/Exchanges/Refunds Not Related to Product Defects:
If the return, exchange, or refund is due to personal reasons unrelated to product quality, the customer will be responsible for return shipping costs. Common reasons include:
- The product does not fit the customer’s needs.
- Dislike of the color or quality.
- A change of mind.
- Incorrect product ordered.
- Product not purchased from Eroutemobility.com.
- Any other reasons not related to product quality.
We are here to help! If you have questions about your return or need assistance, please reach out to our customer service team.
Refund Policy
We strive to ensure a smooth and fair refund process. However, certain conditions may impact the amount refunded or eligibility for a refund.
Partial Refunds (10%-30%)
Partial refunds will be issued in the following cases:
- The product is not in its original condition.
- The product is damaged or has missing parts due to reasons not caused by us (e.g., delivery issues or parts lost by the customer).
No Refunds
Refunds will not be given in the following situations:
- The order does not meet our return criteria.
- Returned items are lost because the customer used a shipping service without a tracking number.
- The package was destroyed by the carrier due to the customer refusing to accept delivery (packages refused for delivery are not returned to the sender; they are destroyed by the carrier).
Usual Refund Process
Once we receive your returned item, it typically takes 1-2 weeks to inspect and organize the return. If the item meets our return criteria, we will process your refund as soon as possible.
- Refunds will be credited to your original payment method (credit card/PayPal) within 5 business days after processing.
- If you do not receive your refund within this timeframe, please contact us via email at info@eroutemobility.com.
Delayed or Lost Refunds
If you haven’t received your refund:
- Please check your PayPal or bank account again.
- If the refund still hasn’t appeared, contact us immediately at info@eroutemobility.com.
Note: Some banks may require additional processing time before the refund appears in your account.
FAQs
If your order hasn’t arrived yet, please check the tracking information provided in your shipping confirmation email for the latest updates. If you’re still having trouble or it seems delayed beyond the expected delivery date, feel free to contact us at info@eroutegroup.com, and we’ll be happy to assist you in locating your order.
Yes, we offer free standard delivery on all electric wheelchair purchases within the continental United States. Expedited shipping options are available at an additional cost, which you can select at checkout.
Yes, once your order has been shipped, you’ll receive a tracking number via email. You can use this number to check the status and estimated delivery date of your order. If you haven’t received a tracking number, please contact us at info@eroutegroup.com.
If you need to change your shipping address, please contact us as soon as possible at info@eroutegroup.com. We’ll do our best to update your information, but please note that changes may not be possible if the order has already shipped.
If your order arrives damaged, please contact us immediately at info@eroutegroup.com with photos of the damage and a description of the issue. We’ll work with you to resolve the problem, either by sending a replacement or issuing a refund.
