Returns Policy

At Eroutemobility.com, we aim to make your shopping experience seamless and satisfying. If you need to return a product, please contact us before sending it back. We do not accept returned products sent directly without prior confirmation.

We offer a 60-Day Return/Exchange & Refund Policy from the date of delivery.

Return Eligibility:

  • The product must be unused and in the same condition as when you received it.
  • It must be returned in its original packaging.
  • All returned products must be in salable condition.

To process a return, customers must provide proof of purchase and submit at least three photos of the product in full packaging (e.g., front, side, inside). The specific photo requirements will be confirmed by our after-sales service team.

Contact Information for Returns:

Returns/Exchanges/Refunds Not Related to Product Defects:

If the return, exchange, or refund is due to personal reasons unrelated to product quality, the customer will be responsible for return shipping costs. Common reasons include:

  • The product does not fit the customer’s needs.
  • Dislike of the color or quality.
  • A change of mind.
  • Incorrect product ordered.
  • Product not purchased from Eroutemobility.com.
  • Any other reasons not related to product quality.

We are here to help! If you have questions about your return or need assistance, please reach out to our customer service team.

Refund Policy

We strive to ensure a smooth and fair refund process. However, certain conditions may impact the amount refunded or eligibility for a refund.

Partial Refunds (10%-30%)

Partial refunds will be issued in the following cases:

  • The product is not in its original condition.
  • The product is damaged or has missing parts due to reasons not caused by us (e.g., delivery issues or parts lost by the customer).

No Refunds

Refunds will not be given in the following situations:

  1. The order does not meet our return criteria.
  2. Returned items are lost because the customer used a shipping service without a tracking number.
  3. The package was destroyed by the carrier due to the customer refusing to accept delivery (packages refused for delivery are not returned to the sender; they are destroyed by the carrier).

Usual Refund Process

Once we receive your returned item, it typically takes 1-2 weeks to inspect and organize the return. If the item meets our return criteria, we will process your refund as soon as possible.

  • Refunds will be credited to your original payment method (credit card/PayPal) within 5 business days after processing.
  • If you do not receive your refund within this timeframe, please contact us via email at info@eroutemobility.com.

Delayed or Lost Refunds

If you haven’t received your refund:

  1. Please check your PayPal or bank account again.
  2. If the refund still hasn’t appeared, contact us immediately at info@eroutemobility.com.

Note: Some banks may require additional processing time before the refund appears in your account.